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Minimum deposit
The minimum deposit amount is $1....
Minimum withdrawal
The minimum withdrawal amount for e-wallets and bank credit cards is $ 1, including the commission, via wire transfer is $ 300, the minimum withdrawal to the Bitcoin wallet is 0.000118 BTC, to a LiteCoin wallet is equivalent of $3. The exch...
Problems with depositing/withdrawing funds
In case a partial sum was transferred or other problems concerning deposit and withdrawal arise, please send a request to support@mail.instaforex.com.In the request, you need to specify your account number along with a code word and provide...
Commissions
No commissions are charged for withdrawal and replenishment, however, it must be borne in mind that the commission of the payment system itself (when transferring via EPS) or the bank's commission (when crediting and withdrawing by bank cur...
Canceling of withdrawal
If you have requested money withdrawal but the request is still being processed, you can cancel this withdrawal by clicking on the link: https://secure.instaforex.com/en/cancel-withdrawal.aspxYou can also contact the Finance Department:E-Ma...
Delay in deposit/withdrawal of funds
Late withdrawal or replenishment of funds can have many different reasons. But very often this happens not through the fault of the company, but due to some external factors.Some of the most common reasons for delays are:- finding the site...
Taxation
InstaForex Company does not come as a tax agent and does not provide data on clients' earnings to the tax authorities. In practice, trade taxation in the Forex market mostly depends on what method is used for withdrawal from a trading accou...
Time of depositing/withdrawing funds
Deposit transactions via Neteller processed instantly, via Yandex.Money within 3 hours. Money transfers from Visa/MasterCard cards are processed over the time interval from 0 up to 24 hours depending on the method of payment. Cash deposits...
Rules on withdrawing 30% Bonus
The 30% Bonus can be withdrawn only after BUY or SELL trades are completed. The total volume of the trades must equal X*3 InstaForex lots, where 'X is the sum of received bonuses (the total amount of all bonuses including cancelled or partl...
Withdrawal of profits gained from Welcome Bonus
The profit received using bonus funds from the moment of registration of a trading account, or from the moment the bonus funds are credited to the account, can be calculated proportionally between real funds and bonus funds on the account....
Restrictions for non-verified accounts
Yes, you can still deposit and withdraw funds if your account is not verified. However, some payment methods such as bank cards/wire transfers are available only for verified accounts.
How to manage profits earned from StartUp Bonus
First of all you should get profit at least 10% from StartUp bonus amount and make a deposit the same 10% from StartUp bonus amount using your own funds to convert that profit to StartUp bonus 100%.You should do this within 7 days since the...
Rules of 55% Bonus withdrawal
The 55% bonus can be withdrawn only after BUY or SELL trades are completed. The total volume of the trades shall be equal to X*6 InstaForex lots, where X – the total volume of received bonuses (the total volume of all bonuses including canc...
Bank card verification
If you top up your trading account with a credit card, you must verify it by uploading copies of the front and back sides of the credit card in the Verification > > Verify card section of the client area.The requirements for a bank card ver...
Forex calculator
Notification:The value of a pip is calculated on the basis of the current rate of a given currency pair.Please note that 1 lot of InstaForex is equal to 10,000 units of the base currency.You can find below a formula to calculate the value o...
Methods to withdraw and deposit finds
InstaForex offers its clients a wide range of ways to fund their account. The current list of systems for replenishment / withdrawal is reflected in the Financial transactions section . The procedure for depositing funds is as simple as pos...
Methods to withdraw and deposit finds
InstaForex offers a wide range of payment methods. The process of funding a trading account is quite easy and will not take much time: 24 hours for a bank card transfer, 2 minutes for a transfer via payment systems, 1-3 days for a ban...
Changing Payment Requisites
To change payment requisites in your Personal Account, please follow these steps: Go to your Personal Account at linkLog in using your username and password.In the left menu, select "Financial Operations".In the "Change Requisites" sec...
Exchange rate conversion
How does InstaForex exchange rate converter for deposits and withdrawals differ from other forex brokers?If you replenish your account in a currency that differs from your account one, the company uses the current market rate. The informati...
Account details lost
Situation 1You've forgotten your trader password.Solution: contact our support team for assistance via any means of communication, specifying your account number and code word. In addition, specify the new trader password you would like to...
Balance
Balance is a cumulative financial result of all completed transactions and deposits/withdrawals of funds to/from the trading account.
Account protection
Bank-level security of a trading accountAny client can protect his/her trading account against hack attacks enabling the service of SMS code. It includes the request of one-time SMS code for every withdrawal. So a trader gets 100% protectio...
Receiving the prize won in the Real Scalping contest
1. The winners should open and verify accounts within 30 consecutive days after the contest results are announced.2. The prize funds will be credited to a verified live trading account of the client.3. The winner acknowledges that any activ...
Withdrawal of the prize money received in the Real Scalping contest
Prizes, unlike profits, cannot be withdrawn. The winner acknowledges that the awarded prize will be canceled in case of any withdrawal of funds
Cancellation of 30% Bonus in part after withdrawal
1. If after the 30% bonus was credited, a customer failed to take profit in trading but withdrew the money, a part of the bonus proportionate to the withdrawal amount would be cancelled.Example 1. A customer deposited $1,000 and received $3...
Bonus reduction after withdrawal of funds
In case the bonus amount exceeds $2,000 and over 10% of trades are of less than 0.01 market lot (0.1 InstaForex lot, i.e. 1 pip approximately equals $0.10), the bonus can be reduced to $1,000. In case the bonus amount exceeds $10,000 and ov...
Receiving the prize won in the Great Race contes
1. The winners should open and verify accounts within 30 consecutive days after the contest results are announced.2. The prize funds will be credited to a verified live trading account of the client.3. The winner acknowledges that any activ...
Receiving the prize won in the InstaForex Sniper contest
1. The winners should open and verify accounts within 30 consecutive days after the contest results are announced.2. The prize funds will be credited to a verified live trading account of the client.3. The winner acknowledges that any activ...
Account security
Such positive feature as bank-level security of a trading account was developedEvery client can protect his trading account from hack attacks by means of SMS-password service activation every time making a withdrawal. Thus, activating the S...
Can you guarantee that the PAMM-trader will not lose my money?
The PAMM system by InstaForex does not guarantee profit-making by managing traders. It is designed to ensure technical coordination between traders and investors which includes entirely automatical monitoring of PAMM trader accounts, money...
Can the PAMM-trader withdraw my invested funds?
The PAMM system by InstaForex protects investors from the risk of funds withdrawal by a PAMM trader. However, a PAMM trader can withdraw only a part of his share in the PAMM account which not involved in trading.
Can there occur a situation when a refund request by the investor can cause Stop Out immediately on the PAMM-trader's account?
If the investors' share on the trader's account exceeds 90% and there are few of them or just one investor - then such situation can happen. But the PAMM system accepts funds for managing from hundreds of PAMM investors providing the possib...
Receiving the prize won in the FX-1 Rally contest
1. The winners should open and verify accounts within 30 consecutive days after the contest results are announced.2.The prize funds will be credited to a verified live trading account of the client.3. Prizes, unlike profits, cannot be withd...
Benefits of second verification level
After passing the second level of verification, you get access to the following benefits:- bonus programs (100% Bonus and Coupon Bonus);- possibility to win a prize for taking part in contests;- deposit/withdrawal of funds through bank card...
Transferring funds between MT4 and MT5 accounts
The transfer between accounts for MT5 accounts is available on the Money withdrawal section of the main website.
Withdrawal of StartUp Bonus
No. This bonus is given only to new clients providing them with an opportunity to make profits on Forex without their own investments.
Withdrawal of funds from bonus account
Yes, you can withdraw the funds that you deposited anytime without restrictions.
Refer Friend Bonus
Yes, you can. Kindly check the letter with the bonus account details, there is an affiliate link for inviting new clients. If your friend (attracted person) will follow your affiliate link and open the account with the StartUp bonus, you (a...
How often 55% Bonus can be received
The Client has the right to receive the 55% bonus for every deposit. The bonus is calculated for the difference between deposits and withdrawals.
Cancellation of 55% Bonus in part
In case of any withdrawal, which causes the total amount of all bonus funds (including cancelled bonuses) to exceed 55% of the free margin in the trading account, is followed by cancellation of the bonus part equaling the difference between...
Restrictions on withdrawing profits when trading 55% Bonus
The Company reserves a right at its discretion to calculate and distribute profit received with the use of bonus funds from the moment of registration of trading accounts, or from the moment of crediting of bonus funds to the account, in pr...
Withdrawal of 100% Bonus
100% Bonus is not allowed for withdrawal, however, there is no limit on withdrawing the profit gained from the bonus.
100% Bonus could be cancelled after withdrawal
100% Bonus is cancelled at any withdrawal from trading account. Also, the bonus is cancelled automatically in case equity totals less than 120% of the bonus amount.
Withdrawal of profit equal to 100% Bonus amount
There is no limit on withdrawing the profit gained from the bonus, but the bonus is cancelled at any withdrawal from the trading account.
Withdrawal of the prize money received in the Great Race contest
Prizes, unlike profits, cannot be withdrawn. The winner acknowledges that the awarded prize will be canceled in case of any withdrawal of funds.
Withdrawal of the Club Bonus
The Club Bonus can be withdrawn only after BUY or SELL trades are completed. The total volume of the trades must be equal to X*3 InstaForex lots, where X=the total volume of received bonuses. For the accounts opened in the RUR currency, the...
The Club Bonus canceled after withdrawal of funds
Every time you withdraw funds from your account right after the Club Bonus has been credited, a part of the bonus proportionate to the withdrawal amount is cancelled. In compliance with the terms and conditions set forth in InstaForex Club...
Withdrawal of the Coupon Bonus
The Coupon Bonus can be withdrawn only after BUY or SELL trades are completed. The total volume of the trades must be equal to X*5 InstaForex lots, where X=the total volume of received bonuses. If there are Coupon bonus and either 30% or 55...
The Coupon Bonus canceled after withdrawal of funds
The Client agrees that in case of any funds withdrawal from his trading account, the bonus will be cancelled in full.
Profit from trading with the Coupon Bonus
The profits derived from the Coupon bonus can be withdrawn with the condition, that the bonus is cancelled in full amount after any withdrawal from trading account.
Introducing Broker program
This type of affiliate program is created specially for the partners who deal directly with the clients, e.g. teach them Forex trading, create expert advisors and trading signals, and influence public opinion. With this program, you can rec...
CPA program
The CPA (Cost Per Action) program perfectly suits webmasters, search engine promotion and online marketing specialists who do not have a deep knowledge of the forex market. This type of partnership does not require complex calculations, ter...
Benefits of third verification level
The third verification level is required for the clients who need to withdraw profits received with the use of some no deposit bonus types. If you are required to pass the third level of verification, you will see a message about it on the...
Main prizes
1. The winner can obtain one of the campaign main prizes only in one of the Company's representative offices in the Russian Federation (Kaliningrad, Moscow, and St. Petersburg). The prize can be delivered to any part of the world based on t...
Withdrawal of the prize money received in the InstaForex Sniper contest
Prizes cannot be withdrawn. However, any profit received over the prize amount may be withdrawn.The winner acknowledges that the awarded prize will be canceled in case of any withdrawal of funds.
Prize pool
The prize fund of the contest is 45,000 USD distributed among the winners the following way:- 1st place - 20,000 USD- 2nd place - 10,000 USD- 3rd place - 5,000 USDForex Lady - 5,000 USD.Insta Choice - 5,000 USD.This amount is distributed am...
VPS tariff plans
InstaForex offers the most reasonable prices for the VPS hosting. Traders can choose one of the three VPS configurations for OS Windows with MetaTrader installed. Customer account balanceVPS 1024VPS 2048VPS 3072Account balance less than USD...
Refusal of reverification
Rules for accepting documents by payment systems have been tightened up. That is why the company may ask its clients to verify their accounts again if a deposit/withdrawal of funds is performed by means of a bank card or a wire transfer.The...
Verification validity duration
Documents provided for verification must be valid at the moment of request. The day a document expires, the verification status of your trading account is automatically reset to zero.Your identity document should expire no sooner than six m...
Cashback Service
The InstaForex cashback service is an opportunity to get back a portion of the commission from closed deals. Thanks to this program, you can refund to your trading account 5% and more from spreads, swaps, and commissions incurred during tra...
